Terms and Conditions Edition 2
(EXPIRED MAY 3RD)

Last Updated: March 18th, 2026

1. General Agreement

By placing an order with Strix Shop, you acknowledge and agree to these Terms & Conditions. These terms may be updated at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

2. Products

• All items are made in verified factories unless otherwise stated.
• Measurements may vary; a range of 1-3 inches is considered normal and acceptable.
• Colors, textures, and finishes may differ slightly from photos due to lighting, materials, or screen settings.
• Generally, accessories within photos are not included.
• All products are sold “as is.”

3. Orders

• Orders are processed in the order they are received.
• We reserve the right to refuse or cancel any order for any reason, including incorrect pricing, limited stock, or suspected misuse.
• Customers are responsible for providing accurate contact and delivery information.

4. Delivery

• We deliver directly to your door. Delivery times may vary depending on location, weather, and carrier delays.
• Once an order is marked as delivered, responsibility transfers to the customer.
• We are not responsible for stolen, misplaced, or unclaimed packages after delivery.
• Orders are collected at the end of each month; shipping usually takes 30-48 days after the end of each month.
• Delivery times are slow because we ship directly from the manufacturer to reduce the environmental impact caused by warehousing.

5. Returns & Refunds

No returns, no refunds, unless required by applicable law. Exceptions apply only if:

• The product arrives severely damaged, AND
• You contact us within 48 hours of delivery, AND
• You provide clear photo or video evidence.

We reserve the right to determine whether a replacement or partial remedy is appropriate. Normal variations in size (1-5 inches), color, or texture do not qualify as defects.

6. Cancellations

Orders cannot be canceled once production or packaging has begun, unless required by applicable law AND you submit a cancellation form.

7. Payments

• We will come to your door within 7 days of order placement to confirm your order. This is called an “order check.”
• You will pay when we confirm your order in person during the order check.
• All sales are final once payment is processed.
• Promotional codes or discounts must be applied at “order check” and cannot be added afterwards.

8. Customer Responsibilities

• You must provide accurate delivery details and ensure someone is available to receive the package.
• Inspect the product upon arrival and report issues within 48 hours.
• Use products safely, appropriately, and use common sense while handling items.

9. Liability

Strix Shop is not responsible for carrier delays, weather, misuse, or allergic reactions. Maximum liability is limited to 1.5× the purchase price of the item.

10. Privacy

Customer information is used solely for order processing and delivery. We do not sell or share personal information with third parties unless required by law.

11. Intellectual Property

Unauthorized reproduction or distribution is prohibited.

12. Governing Law

These terms are governed by the laws of your local jurisdiction. Any disputes must be resolved through informal communication first.

13. Business Nature

• Strix Shop operates as a drop shipping store. Products are shipped directly from third-party suppliers.
• We do not warehouse, inspect, or physically handle items before they are shipped to you.
• Product availability and shipping timelines depend entirely on our suppliers.