Strix Shop | Return & Refund Policy

1. General Stance & Overview

Strix Shop generally operates on a No Returns, No Refunds basis unless required by applicable law. Exceptions are granted only under specific, verified conditions outlined in this policy. Strix Shop strives to ensure you are fully satisfied with your purchases. If you need to request a return or a refund, you must submit a form Here and contact our Customer Support team directly to review your case and initiate the process. Unauthorized or direct returns without prior support approval may not be accepted.

2. Eligibility for Returns & Replacements

To be eligible for a return, replacement, or remedy, items must meet the following criteria

General Window: Standard return requests must be submitted within 48 hours of delivery or order receipt.
Item Condition: Items must be unused, unworn (if applicable), and in their original packaging with all tags attached.
Severe Damage & Incorrect Items: The product is rendered unusable upon arrival or you received an item significantly different from what you ordered.
Urgent Notification: You must contact Customer Support within 48 hours of the delivery timestamp for damage or incorrect item claims. Requests made after 48 hours will likely be denied regardless of product condition.
Proof of Purchase: Proof of purchase or an order confirmation number must be provided when contacting support.

3. Required Evidence

To process any claim or request, the customer will likely be required to provide clear, high-resolution photo or video evidence of:

The damaged area of the product.
The original packaging as it was received.
The shipping label or proof of delivery.

Failure to provide evidence within 48 hours of contacting Customer Support will result in the closure of the request.

4. Non-Returnable Items

The following categories are strictly non-returnable and non-refundable but may be reviewed if the customer thinks it is necessary.

Gift Cards: Any product purchased as a gift card, discount card, or related items.
Used Items: Any item that shows signs of use, wear, or missing original tags/packaging.
Personal Hygiene & Care: Items such as masks, earrings, perishable goods, personal care items, or apparel that has been (or has the possibility of being) worn.
Customised Goods: Customised or personalised products made specifically to order or digital goods.
Final Sale: Final sale or clearance items marked down at the time of purchase.

5. Variations and "As-Is" Status

As per Section 6 of our Terms and Conditions, all products are sold "As-Is". The following do not qualify as defects:

Small variations in size (1-3 inches / 2.5-8.5 cm).
Minor color differences due to screen settings or lighting.
Texture variations inherent to the manufacturing process.

6. Refund Processing

Once your return request has been reviewed and approved by Customer Support:

If applicable, instructions for item drop-off or hand-delivery will be provided by our team.
Approved refunds will be processed back to your original payment method or issued as store credit, depending on the transaction type and terms outlined in our Terms and Conditions.

7. Strix Shop Credits (SSC)

In cases where a return is justified but a replacement is unavailable, Strix Shop may, at its sole discretion, issue Strix Shop Credits (SSC). As outlined in our Terms, these credits have no cash value and are restricted to use within Strix Shop. SSC cannot be redeemed, exchanged, or converted into cash under any circumstances.

Per our Terms and Conditions, guidelines on Strix Shop Credits:

Strix Shop Credits (SSC) are non-transferable, promotional loyalty points granted at the sole discretion of Strix Shop.

SSC can be earned or granted for activities such as purchases, bug reporting, or as a courtesy for service issues. Every 1.00 SSC is valued at $0.01 USD for internal redemption purposes only.

SSC holds no real-world cash value; as such, SSC cannot be withdrawn, refunded, or exchanged for physical currency. These credits are a limited license for use within Strix Shop, tied strictly to the original recipient's account.

Strix Shop credits could be forfeited without compensation upon account termination or if obtained through fraudulent means or the exploitation of system glitches. Strix Shop reserves the right to modify, expire, or cancel the SSC system and its valuation at any time with prior notice.

8. Debt and Unpaid Balances

The Private Ledger of Debt is Strix Shop's internal record of unpaid balances owed to Strix Shop. If a refund is requested for an item that was purchased while the customer had an outstanding balance, the refund value will first be applied toward settling that balance. If you refuse to pay for an item within the 7-day grace period, you forfeit all rights to request returns or support for that item.

9. Cancellation Policy

Order cancellations are permitted only within two hours of the transaction. After this window, the standard Return and Refund Policy applies.

10. Contact Us & Revisions

For any questions regarding our return policies or to file a return/refund claim, please reach out to Customer Support.

Revisions